DRAFT – not yet approved. Placeholder wording for the staged site only. Everything marked [TO CONFIRM] must be completed, and this page checked (legal review recommended), before the shop goes live.
Cancelling an online order (cooling-off)
If you bought online you may cancel within 7 days after receiving the goods, without reason or penalty; you pay only the direct cost of returning them (ECT Act, section 44 – VERIFY wording with legal advice).
Defective goods
If a product is defective, you may return it within 6 months of delivery for a repair, replacement or refund (Consumer Protection Act, section 56 – VERIFY).
Change of mind
Change-of-mind returns: [TO CONFIRM] (period, condition, packaging, who pays shipping).
How to return
Contact us at [TO CONFIRM] with your order number. Refunds are paid to the original payment method within [TO CONFIRM] days of receiving the return.